Frequently Asked Questions

Everything you need to know about shopping with Tartan Group.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I initiate a return or exchange?

We offer a 30-day return policy. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.

Are your fabrics sustainably sourced?

Yes, Tartan Group is committed to ethical fashion. We use high-quality, sustainably sourced materials and partner with certified manufacturers to ensure fair labor practices.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.